Risk Management Vs Rescue Management

By Steve Denning – Why is that some hospitals have far higher death rates for the same operations than others?

A large-scale study at the University of Michigan showed that complication rates after surgery were almost the same in all the hospitals. What the top performing hospitals did differently from the poor performers was that they were really good at rescuing people when they had a complication, preventing failure from becoming a catastrophe. more> http://tinyurl.com/7ycc58h

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